# Beauty Advisor > Orders / list - viewing and handling orders

# ![Screenshot_2020-04-29_at_19.12.41.png](https://knowledge.tauceti-digital.com/uploads/images/gallery/2024-11/10467209104412.png) Getting started

The **Orders / List** section in the Beauty Advisor module contains a table <span>**<span style="color: #4054a0;">(4)</span>**</span> with a list of all correctly processed and accepted BA orders <span>(for more information on processing and accepting orders, see [Beauty Advisor &gt; New order - description of the ordering process](https://knowledge.tauceti-digital.com/books/e-commerce/page/beauty-advisor-new-order-description-of-the-ordering-process)). </span>The table is susceptible to sorting, it allows you to change order shipment statuses, preview orders, export orders and generate labels. With the help of filters, you can extract orders that meet the criteria specified in the ***Filters*** section <span>**<span style="color: #4054a0;">(3)</span>**</span>, described in the [ Filters](#bkmrk-filters) chapter.<span></span>

<span class="wysiwyg-color-black" style="color: #44549b;">![info2.svg](https://knowledge.tauceti-digital.com/uploads/images/gallery/2024-11/10467193512092.png) **Remember**</span><span class="wysiwyg-color-black" style="display: block; margin-top: 10px;"><span>BA Order - An order placed by BA consultants in the Beauty Advisor module that has been accepted by a BA customer. For more information on accepting BA orders, see [Beauty Advisor &gt; New order - description of the ordering process](https://knowledge.tauceti-digital.com/books/e-commerce/page/beauty-advisor-new-order-description-of-the-ordering-process). For information on BA consultants and BA clients, see [Beauty Advisor - getting started](https://knowledge.tauceti-digital.com/books/e-commerce/page/beauty-advisor-getting-started).</span></span>

<span style="font-family: -apple-system, BlinkMacSystemFont, 'Segoe UI', Helvetica, Arial, sans-serif;">Table of contents:</span><span style="font-family: -apple-system, BlinkMacSystemFont, 'Segoe UI', Helvetica, Arial, sans-serif;"></span>

- [ Generating a CSV file with orders and printing labels for the courier](#bkmrk-generating-a-csv-fil-1)
- [ Filters](#bkmrk-filters)
- [ Viewing and handling BA orders](#bkmrk-viewing-and-handling)

---

# ![Screenshot_2020-04-29_at_19.12.41.png](https://knowledge.tauceti-digital.com/uploads/images/gallery/2024-11/10467209104412.png) Generating a CSV file with orders and printing labels for the courier

In the ***Orders / list*** section, you can perform 2 mass operations:

<table id="bkmrk-orders-%2F-list-sectio" style="margin-right: auto; margin-left: auto;"><tbody><tr><td class="wysiwyg-text-align-center" style="text-align: center; vertical-align: middle;">![Orders___list_section_in_Beauty_Advisor_module.jpg](https://knowledge.tauceti-digital.com/uploads/images/gallery/2024-11/360020013640.jpg)</td></tr><tr><td class="wysiwyg-text-align-center" style="text-align: center; vertical-align: middle;"><span class="wysiwyg-font-size-medium">*Orders / list section in Beauty Advisor module*</span></td></tr></tbody></table>

1. Generate a list of orders for the courier in CSV format by selecting the **Generate CSV file for courier** button **<span style="color: #4054a0;">(1)</span>**. After selecting the button, the application generates a csv file and takes you to the operation summary view, where you can download the file to a local disk, using the **Download file** button.

<table id="bkmrk-a-message-with-a-sum" style="margin-right: auto; margin-left: auto;"><tbody><tr><td class="wysiwyg-text-align-center" style="text-align: center; vertical-align: middle;">![A_message_with_a_summary_of_the_operation.png](https://knowledge.tauceti-digital.com/uploads/images/gallery/2024-11/360020039619.png)</td></tr><tr><td class="wysiwyg-text-align-center" style="text-align: center; vertical-align: middle;"><span class="wysiwyg-font-size-medium"> *A message with a summary of the operation*</span></td></tr></tbody></table>

<span class="wysiwyg-color-black" style="color: #44549b;">![info2.svg](https://knowledge.tauceti-digital.com/uploads/images/gallery/2024-11/10467193512092.png) **Remember**</span><span class="wysiwyg-color-black" style="display: block; margin-top: 10px;">You can generate a list of all orders for the courier only for orders with the status “***Ready to be sent***”.</span>

<span class="wysiwyg-color-black" style="color: #d23a4e;">![caution.svg](https://knowledge.tauceti-digital.com/uploads/images/gallery/2024-11/10467209108252.png) **Note**</span> <span class="wysiwyg-color-black" style="display: block; margin-top: 10px;"> <font color="#000000"> After generating the file, orders with the status “***Ready to be sent***” will change their status to “***Sent***”. </font> </span> <span class="wysiwyg-color-black"></span><span class="wysiwyg-color-black"></span><span class="wysiwyg-color-black"></span><span class="wysiwyg-color-black"></span>

2. Generate an order label using the **Print all** button **<span style="color: #4054a0;">(2)</span>**. The application generates a PDF file and displays the generated labels, the options are: downloading the file to a local disk or printing directly.

<table id="bkmrk-generated-label" style="margin-right: auto; margin-left: auto;"><tbody><tr><td class="wysiwyg-text-align-center" style="text-align: center; vertical-align: middle;">![Generated_label.png](https://knowledge.tauceti-digital.com/uploads/images/gallery/2024-11/360020044299.png)</td></tr><tr><td class="wysiwyg-text-align-center" style="text-align: center; vertical-align: middle;"><span class="wysiwyg-font-size-medium"> *Generated label*</span></td></tr></tbody></table>

<span class="wysiwyg-color-black" style="color: #44549b;">![info2.svg](https://knowledge.tauceti-digital.com/uploads/images/gallery/2024-11/10467193512092.png) **Remember**</span><span class="wysiwyg-color-black" style="display: block; margin-top: 10px;">You can generate a list of all orders only for orders with the status “***Waiting for preparation***”. </span>

<span class="wysiwyg-color-black" style="color: #d23a4e;">![caution.svg](https://knowledge.tauceti-digital.com/uploads/images/gallery/2024-11/10467209108252.png) **Note**</span> <span class="wysiwyg-color-black" style="display: block; margin-top: 10px;"> <font color="#000000"> After generating the file, orders with the status “***Waiting for preparation***” will change their status to “***Under preparation***”.  
</font> </span> <span class="wysiwyg-color-black"></span><span class="wysiwyg-color-black"></span><span class="wysiwyg-color-black"></span><span class="wysiwyg-color-black"></span>

---

# ![Screenshot_2020-04-29_at_19.12.41.png](https://knowledge.tauceti-digital.com/uploads/images/gallery/2024-11/10467209104412.png) Filters

The ***Filters*** tab allows you to select orders in terms of the criteria described below. Orders that meet the selected criteria will be displayed in the ***Orders / list*** tab.

<table id="bkmrk-filters-tab-in-secti" style="margin-right: auto; margin-left: auto;"><tbody><tr><td class="wysiwyg-text-align-center" style="text-align: center; vertical-align: middle;">![Screenshot_2020-12-17_at_19.47.38.png](https://knowledge.tauceti-digital.com/uploads/images/gallery/2024-11/360020054299.png)</td></tr><tr><td class="wysiwyg-text-align-center" style="text-align: center; vertical-align: middle;"><span class="wysiwyg-font-size-medium"> *Filters tab in section Beauty Advisor&gt; Orders / list*</span></td></tr></tbody></table>

- **Processed date** – the date range during which the order was registered in the application.
- **Order value** – the scope of the order value.
- **Status** – order status (available: *"New"*, *"Processing"*, *"Sent"*, *"Delivered"*, *"Returned"*, *"Cancelled"*, *"Delivery failure"*, *"Shipping in progress"*<span style="font-family: -apple-system, BlinkMacSystemFont, 'Segoe UI', Helvetica, Arial, sans-serif;"><span style="font-family: -apple-system, BlinkMacSystemFont, 'Segoe UI', Helvetica, Arial, sans-serif;"><span style="font-family: -apple-system, BlinkMacSystemFont, 'Segoe UI', Helvetica, Arial, sans-serif;">). System parameters are verified and changed automatically by the application. </span></span></span><span style="font-family: -apple-system, BlinkMacSystemFont, 'Segoe UI', Helvetica, Arial, sans-serif;">For more information on order statuses, see [Beauty Advisor &gt; Orders / list - viewing and handling orders](https://knowledge.tauceti-digital.com/books/e-commerce/page/beauty-advisor-orders-list-viewing-and-handling-orders).</span>
- **Package status** – shipment status in the ***Beauty Advisor*** module. <span style="font-family: -apple-system, BlinkMacSystemFont, 'Segoe UI', Helvetica, Arial, sans-serif;">The BA consultant can manually change each status.</span>
    - **Waiting for preparation** **-** status assigned automatically by the application, after placing the order, only when the COD (cash on delivery) form of payment has been selected. <span style="font-family: -apple-system, BlinkMacSystemFont, 'Segoe UI', Helvetica, Arial, sans-serif;">If another form of payment is chosen, the shipment will be given the status “</span>***Waiting for payment***<span style="font-family: -apple-system, BlinkMacSystemFont, 'Segoe UI', Helvetica, Arial, sans-serif;">”. The shipment status automatically changes to “</span>***Under preparation***<span style="font-family: -apple-system, BlinkMacSystemFont, 'Segoe UI', Helvetica, Arial, sans-serif;">” when the order label is generated.</span>
    - **Waiting for payment** **-** status assigned automatically by the application, after placing the order, only when the online payment method has been selected. <span style="font-family: -apple-system, BlinkMacSystemFont, 'Segoe UI', Helvetica, Arial, sans-serif;">When the order is paid, the shipment status automatically changes to</span>**<span style="font-family: -apple-system, BlinkMacSystemFont, 'Segoe UI', Helvetica, Arial, sans-serif;"> “***Under preparation***”.</span>**
    - **Under preparation** - Status assigned manually by the BA employee. This status causes a window to show up with a field where the employee has to enter the approximate  
        package weight.
    - **Ready to be sent** - a status that can only be set manually.
    - **Sent** *-* status assigned automatically by the application after generating the CSV file for   
        the courier.
- **Delivery method** – Shows available delivery methods. filter value depends on the settings in the administration panel.
- **Payment method** – Shows available payment methods. filter value depends on the settings in the administration panel.
- **Deffered payment status** – the available statuses: *“paid”, “overdue”, “pending”.*
- **Check status** – order verification status (available *"new", "successfully checked internally", "internal check failed", "successfully exported", "export failed", "successfully processed"*<span style="font-family: -apple-system, BlinkMacSystemFont, 'Segoe UI', Helvetica, Arial, sans-serif;">). </span><span style="font-family: -apple-system, BlinkMacSystemFont, 'Segoe UI', Helvetica, Arial, sans-serif;">System parameters, are verified and changed automatically by the application. For more information on order statuses, see [Beauty Advisor &gt; Orders / list - viewing and handling orders](https://knowledge.tauceti-digital.com/books/e-commerce/page/beauty-advisor-orders-list-viewing-and-handling-orders).</span><span style="font-family: -apple-system, BlinkMacSystemFont, 'Segoe UI', Helvetica, Arial, sans-serif;"> </span>
- **Paid?** - option of selecting payment status (COD / DP, paid, preconfirmed *payment, waiting for payment, canceled*<span style="font-family: -apple-system, BlinkMacSystemFont, 'Segoe UI', Helvetica, Arial, sans-serif;">). System parameters, are verified and changed automatically by  
    the application. </span>
- **Customer ID** – unique customer ID. For more information, see [Beauty Advisor &gt; Contacts - viewing and managing BA clients](https://knowledge.tauceti-digital.com/books/e-commerce/page/beauty-advisor-contacts-viewing-and-managing-ba-clients).
- **Only with vouchers** – check the checkbox to display orders where the FIDEN2 voucher has been used.

---

# ![Screenshot_2020-04-29_at_19.12.41.png](https://knowledge.tauceti-digital.com/uploads/images/gallery/2024-11/10467209104412.png) Viewing and handling BA orders

Below you will find a description of the table with a list of BA orders and the possible actions in the ***Orders / list*** tab.

<table id="bkmrk-%C2%A0%C2%A0-orders-%2F-list-tab" style="margin-right: auto; margin-left: auto; height: 66px;"><tbody><tr style="height: 22px;"><td class="wysiwyg-text-align-center" style="text-align: center; vertical-align: middle; height: 22px; width: 688px;">![Orders___list_tab_in_section_Beauty_Advisor__Orders___list.png](https://knowledge.tauceti-digital.com/uploads/images/gallery/2024-11/360020061219.png)</td></tr><tr style="height: 44px;"><td class="wysiwyg-text-align-center" style="text-align: center; vertical-align: middle; height: 44px; width: 688px;"><span class="wysiwyg-font-size-medium">  </span><span class="wysiwyg-font-size-medium"> *Orders / list tab in section Beauty Advisor&gt; Orders / list* </span></td></tr></tbody></table>

- **<span style="color: #4054a0;">(1) </span>Show X entries** - option to change the number of BA orders on one page <span style="font-family: -apple-system, BlinkMacSystemFont, 'Segoe UI', Helvetica, Arial, sans-serif;">(available range from 10 to 100).</span>
- **<span style="color: #4054a0;">(2) </span>**- columns containing information on BA contracts. <span style="font-family: -apple-system, BlinkMacSystemFont, 'Segoe UI', Helvetica, Arial, sans-serif;">Each column is sortable:</span>
    - **ID** - the unique identifier of the BA order in the administration panel.
    - **Processed on** - date and time of BA order processing
    - **Value**  - Order value.
    - **First name** - Customer's first name.
    - **Last name**- Customer's last name.
    - **Email** - Customer's e-mail address.
    - **Paid?** - Payment status. If the selected delivery was Cash on Delivery it will show COD.
    - **Package status** - Shipment status. Pressing the print label button **<span style="color: #4054a0;">(5)</span>** will change this status to “*Under preparation*”. <span style="font-family: -apple-system, BlinkMacSystemFont, 'Segoe UI', Helvetica, Arial, sans-serif;">The BA consultant must manually change the status to “*Ready to be sent*” in order to bring up a popup **<span style="color: #4054a0;">(8)</span>** where he will enter the weight of the package. This action will enable pressing the **Generate CSV file for courier** button and the shipment status will change from </span>**“***Ready to be sent*<span style="font-family: -apple-system, BlinkMacSystemFont, 'Segoe UI', Helvetica, Arial, sans-serif;">” to “Sent”.</span>

<table id="bkmrk-pop-up-with-the-opti" style="margin-right: auto; margin-left: auto;"><tbody><tr><td class="wysiwyg-text-align-center" style="text-align: center; vertical-align: middle;">![Pop-up_with_the_option_to_enter_the_weight_of_the_package.png](https://knowledge.tauceti-digital.com/uploads/images/gallery/2024-11/360020047940.png)</td></tr><tr><td class="wysiwyg-text-align-center" style="text-align: center; vertical-align: middle;"><span class="wysiwyg-font-size-medium"> *Pop-up with the option to enter the weight of the package* </span></td></tr></tbody></table>

- - **Status** - Current order status.
    - **Actions** 
        - **<span style="color: #4054a0;">(5)</span>** - select the button to generate a label for a given order. The action changes the status to “*Under preparation*” from all other shipment statuses.
        - **Show** **<span style="color: #4054a0;">(6)</span>** - select the button to go to the order details. In the order details view, you can change the shipment status **<span style="color: #4054a0;">(8), </span>**as in the example below.

<table id="bkmrk-%C2%A0-order-details-in-b" style="margin-right: auto; margin-left: auto;"><tbody><tr><td class="wysiwyg-text-align-center" style="text-align: center; vertical-align: middle;">![Order_details_in_Beauty_Advisor__Orders___list.png](https://knowledge.tauceti-digital.com/uploads/images/gallery/2024-11/360020062859.png)</td></tr><tr><td class="wysiwyg-text-align-center" style="text-align: center; vertical-align: middle;"><span class="wysiwyg-font-size-medium"> </span><span class="wysiwyg-font-size-medium">*Order details in Beauty Advisor&gt; Orders / list* </span></td></tr></tbody></table>

- **<span style="color: #4054a0;">(3) </span>**- order search engine (search possible by criteria: ***First name***, ***Last name***, ***Email***)
- **<span style="color: #4054a0;">(7) </span>**- navigation through the BA orders list in the administration panel.