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General
Helpdesk
Security and GDPR best practices
Getting started In this article, you can find information about best security practices when using the Tau Ceti admin panel and contacting the Tau Ceti helpdesk team. Table of contents: TC account best practices Account sharing Strong password Enabling G...
E-commerce
Zendesk
Processing of request on the Helpdesk
Getting started The article contains essential information and procedures regarding requests and tasks raised by the Helpdesk team. Table of contents: General information Request types (Helpdesk vs DEV) Helpdesk working hours Helpdesk reaction time ...
E-invoice
Mobile app
Template
Getting started In this article, RememberRemember Warning Warning (1) (2) (3) Table of contents: A Visualization of the B
Customers
General information
Getting started Zendesk is a service that gives access to various support tools, in this case, a Knowledge base.Our knowledge base is a searchable directory of content and documentation regarding the Tau Ceti admin panel, its functionalities, and integration...
Mobile app: Sub campaign
Getting started In this article, you can find information about the mobile app: sub campaign sub-category. Sub campaigns are blocks of desired content like products, promotion pages, or opensets that will be visible in the mobile app directly below the carou...
Mobile app: Carousel
Getting started In this article, you can find information about the mobile app: Carousel sub-category. Carousel is equivalent to sliders on the e-commerce platform, except it shows only the first carousel depending on their sort order and after selecting it ...
Import / export
Mobile app
Getting started Mobile API is an interface that allows Yves Rocher Mobile application for android and iOS to get content from Yves-Rocher website. The mobile app should get configured in the Yves Rocher admin panel in order to work properly. The mobile app h...
Altshops
Customer private offers
Getting started In this article, you can find information about customer private offers, which allow you to set up private offers that will be visible only to the selected customers. Private offers are promotional offers tailored to the selected group of cus...
Export / orders list
Getting started In this article, you can learn about export / orders list functionality, which will allow you to export created e-commerce orders with their basic information. In order to access this module you have to have BOK supervisors, MC business admin...